Terms of Service

1. Agreement and contracting party

These Terms govern access to senriko.com, the SENRIKO account area, free tools, the SENRIKO Conversion Inspector browser extension and the SENRIKO cloud service (together, the “Service”). The contracting service supplier is Individual Entrepreneur Izotov Aleksandr Olegovich. Full details appear in the Legal Notice.

The agreement is concluded when you actively accept these Terms during Account creation or activation, complete or activate a paid Plan through checkout, or sign an Order Form. Mere browsing or silence is not acceptance. Continued use after a notified change constitutes acceptance only where that mechanism is legally valid; otherwise SENRIKO requests fresh affirmative acceptance. We record the version, language, time and other evidence described in the Privacy Policy. You may save, print or download the current Terms.

If you act for a company, client or other organisation, you represent that you have authority to bind it. “Customer”, “you” and “your” refer to that organisation and its authorised users, or to you personally where no organisation is identified.

2. Eligibility and professional-use positioning

The Service is intended primarily for business and professional use. You must be at least 18 years old and legally able to enter into the agreement. Where checkout asks you to confirm professional use, you must answer truthfully.

Professional-use positioning does not remove any consumer right that applies on a non-waivable basis. If you acquire the Service wholly or mainly for personal purposes, tell us when requesting a statutory remedy so that the applicable process can be used.

3. Definitions

• Account means the user credentials and profile used to access the Service.
• Workspace means the Customer environment containing sites, checks, usage and settings.
• Site means a domain, subdomain, page or digital property configured for monitoring.
• Check means an automated request, browser action, crawl, synthetic form submission or analysis run.
• Customer Data means information, configuration, content and results processed on the Customer’s behalf, excluding SENRIKO’s own account, security, billing and aggregate operational data.
• Plan means the Free, Starter, Pro, Business, Agency, Enterprise or other offering shown before activation.
• Subscription means recurring paid access for a billing period.
• Order Form means a written commercial order accepted by both parties.
• DPA means the SENRIKO Data Processing Addendum.

4. The Service

SENRIKO may check website availability, SSL, DNS and registration signals; page, resource and SEO integrity; browser and JavaScript errors; forms and synthetic lead delivery; consent and analytics signals; selected aggregated GA4 metrics; and other configured website elements. It may create findings, incidents, Health Scores, reports, evidence and alerts.

Available functions depend on the Plan, configuration, country, integrations and product stage. Functions labelled Beta, Preview, Experimental, Early Access or Rolling out may change, have additional limitations or be withdrawn. Unless a written Order Form says otherwise, the Service does not automatically repair the monitored Site.

The Service supplements, but does not replace, acceptance testing, backups, disaster recovery, security review, legal review, financial controls, accessibility testing, professional monitoring or human judgement.

The Customer must maintain independent backups, incident contacts and business-continuity procedures appropriate to its operations. Alerts may be delayed, filtered, duplicated, misrouted or unavailable because of third-party systems, target-Site behaviour or configuration. The Customer must not use SENRIKO as the sole control for a material legal, financial, security, safety or revenue decision.

4.1 SENRIKO Conversion Inspector

The Extension is a free local diagnostic tool. It inspects forms and observes the behaviour and signals visible to your selected browser tab. It does not automatically fill in or submit forms, install or configure analytics tags, deliver leads to a CRM, repair a website or verify every server-side process. Cloud-monitoring provisions about automated submissions, bot identity and monitoring markers describe those separate cloud functions, not requests originating from your own browser.

Use it only on a website you own or have lawful authority to test. An agency must stay within its client’s authorisation. Access to a public page, a browser permission or installation of the Extension does not grant authority to test that website or process another person’s information. Do not bypass authentication, consent controls, security restrictions or the website’s lawful rules.

You choose and perform any form submission. A real submission can create a lead, email, CRM record, notification, booking, call, billable conversion or another downstream action. Use synthetic data, notify relevant staff and use a test environment or arrange filtering where necessary. Do not use the Extension to make purchases, payments, binding reservations or other legally significant transactions, or enter real third-party, children’s, sensitive, payment or authentication information into a test. You are responsible for authorised actions you choose and ordinary third-party costs arising from them, except to the extent caused by SENRIKO’s breach, negligence or unlawful act.

An observed request or successful response does not prove that a lead reached its destination, a conversion was accepted, attributed or billed correctly, or a consent configuration is lawful. Missing evidence may result from denied permissions, browser or website restrictions, consent choices, blockers, redirects, iframes, server-side tracking or unsupported formats. A result describes one test and its available evidence; “not observed” or “not checked” is not confirmation that a feature is absent. Outputs are technical observations, not a guarantee, certification or legal, advertising, security or financial advice. Independently verify material conclusions before altering code, campaigns, consent settings or business decisions.

The Extension has no SLA, guaranteed complete detection, permanent availability, particular browser compatibility or recovery service. Local records expire as stated in the Privacy Policy. Export needed results before expiry and keep independent copies. The free Extension may be updated or discontinued for reasonable product, security, technical or legal reasons, with notice and remedies where required by law. Free availability does not remove SENRIKO’s duty to describe the function accurately or any mandatory quality or remedy obligation.

You decide whether to copy, export or share a report, verify its contents and limit recipients to those lawfully entitled to receive it. Automated masking is not a guarantee of complete anonymisation. Protect your device, local files and clipboard. SENRIKO does not receive those reports unless you separately send one to it, and is not responsible for an independent recipient’s use except to the extent caused by SENRIKO’s breach or unlawful act. Stop the test and contact help@senriko.com if you notice unexpected access, data exposure or interference.

5. Accounts, users and security

You must provide a valid email address and accurate account information, maintain control of your email account and devices, and protect passwords, tokens and share links. You must promptly notify us of suspected unauthorised access.

You are responsible for actions performed through your Account or Workspace unless caused by a security failure attributable to SENRIKO. You may not sell, transfer or share an individual Account. When team functionality is available, each person must use their own authorised credentials and permissions.

A session may remain valid for up to 30 days. Password reset, account deletion and certain security events may terminate sessions. We may require reverification, multifactor authentication or other reasonable safeguards.

6. Authority over monitored Sites

You may add and monitor only a Site that you own or are authorised to test by its owner or another person with legal authority. An agency may monitor a client Site only within the client’s instruction or contract. Public accessibility alone does not authorise active testing, large-scale crawling or synthetic submissions.

Read-only checks may begin when a URL is added. Active checks, especially form submissions and customer-connected integrations, may require proof of domain control and a separate authority confirmation. We may request reverification, evidence of authority or contact with the Site owner. We may pause or remove a Site where authority is disputed.

You must notify appropriate Site personnel, vendors and recipients about synthetic checks where necessary, configure filters and prevent test data from being treated as a real lead or transaction.

7. Form checks and active actions

A form check may create a real test lead, email, CRM record, messenger notification, autoresponder, task, call or charge in systems connected to the Site. SENRIKO uses synthetic details and identifiable markers where supported, including utm_source=senriko-monitor, a visible/hidden test marker and the X-Senriko-Monitor header.

You must not use real third-party contact details, sensitive or regulated information, card details or identity documents in a test. You must not configure SENRIKO to buy goods, make a payment or booking, accept legal terms on behalf of another person, create a financial or medical decision, or perform another legally significant action.

You are responsible for the lawful instruction, selected fields, frequency, downstream filters and ordinary third-party costs caused by a correctly executed check. SENRIKO is responsible for executing the configured instruction with reasonable care, but does not control the target Site, CRM, email provider, messenger or other destination.

8. Automated requests and bot identity

Checks may use a standard HTTP client, browser or limited crawler; follow redirects; operate a consent banner in an isolated clean session; and compare device or crawler profiles. Deep Audit follows robots.txt. A recurring check of a page explicitly configured by an authorised Customer may run independently of robots.txt where lawful and technically necessary.

SENRIKO does not solve CAPTCHAs, bypass authentication, exploit vulnerabilities or provide access to private networks. You must choose a proportionate frequency and comply with the target Site’s lawful restrictions. We may throttle or stop tasks to protect a third party or infrastructure.

Monitoring requests identify themselves as described at https://senriko.com/bot. The current User-Agent of HTTP checks is SenrikoMonitor/1.0 (+https://senriko.com/bot; website monitoring). Browser checks use a standard browser User-Agent, a comparison check may present a mobile-device or search-crawler User-Agent, and requests may include X-Senriko-Monitor: <workspace token>.

9. Plans, usage and retention limits

Plan limits on Sites, pages, browser checks, crawl depth, frequency, history and other resources are shown before purchase and on the Pricing page. Reaching a limit may pause, queue, sample or reduce the affected function until usage resets or the Plan changes.

Published limits are technical ceilings, not a promise that every unit will be used or that third-party conditions permit every Check. We may apply proportionate protective limits where abuse, excessive load or risk is detected.

Use is also subject to proportionate fair-use and infrastructure-protection controls. If use materially exceeds the Plan, threatens service stability, imposes exceptional third-party cost or circumvents limits, SENRIKO may throttle, queue or suspend the affected function, request a Plan change, or charge an expressly agreed excess fee. We will not impose an undisclosed retroactive fee.

The standard history periods are 7 days for Free, 30 days for Starter, 90 days for Pro, 365 days for Business, and 730 days for Agency and the standard Enterprise configuration. A written Order Form may specify another period. Records older than the applicable period are scheduled for deletion, not merely hidden.

If you downgrade, records exceeding the new history period may be deleted after a 30-day export window shown before confirmation. Deleted historical records are not restored by a later upgrade.

10. Fees, Paddle and automatic renewal

Prices, currency, billing period, taxes and included limits are shown before payment. Standard online Subscriptions are sold by the relevant Paddle entity as authorised reseller and Merchant of Record. By completing checkout, the buyer also accepts the Paddle Buyer Terms presented there.

Paddle collects charges, issues receipts, calculates transaction taxes where applicable and runs payment-security and fraud controls. SENRIKO does not receive complete card details. SENRIKO remains responsible for supplying and operating the Service under these Terms.

A Subscription may be billed monthly or annually, as selected and disclosed before checkout. An annual Subscription covers 12 months and is charged in full in advance; any monthly equivalent is for comparison only, not a monthly instalment. Unless cancelled, the Subscription renews automatically for the same billing period at the renewal price disclosed to you. Paddle may send legally required notices. We or Paddle will provide required price-change notices and obtain consent where required by law. Failure of payment may result in a grace period, downgrade, suspension or termination after reasonable notice.

You are responsible for accurate billing details and any taxes you must self-account for, except taxes Paddle is required to collect. Enterprise or negotiated fees apply only through a written Order Form.

11. Cancellation, withdrawal and refunds

You may cancel renewal at any time through the available account control or Paddle buyer portal. Cancellation stops the next renewal; paid access ordinarily continues to the end of the current paid period and then changes to the Free plan or closes as shown before confirmation.

Cancellation is separate from Account deletion. Deleting the Account may remove access immediately and does not automatically create a refund right.

Refunds, statutory withdrawal and defective-service remedies are governed by the Refund and Cancellation Policy, Paddle’s applicable buyer terms and mandatory law. A Customer rejecting a material Terms change before it takes effect may terminate and receive any refund required by law after deducting the value already supplied.

12. Suspension and termination by SENRIKO

We may immediately pause a Check, Site, integration or Account where reasonably necessary to address a security threat, unlawful instruction, infringement, lack of authority, payment fraud, material breach, excessive load, binding government order or risk to a third party. Where safe and lawful, we will state the reason and allow a reasonable opportunity to remedy a remediable issue.

We may terminate for an uncured material breach after notice, repeated breach, insolvency, fraud or unlawful use. Immediate termination is permitted where delay would create material harm or legal exposure.

On termination, paid access and data handling follow the Refund Policy, Privacy Policy and DPA. Provisions that by nature should survive - including fees due, confidentiality, intellectual property, evidence, liability, disputes and lawful retention - remain effective.

13. Export, account closure and deletion

SENRIKO provides JSON export and Account deletion through the Account or an equally effective support route. Before deletion, you are responsible for exporting needed records. We may provide an additional format under an Order Form or where mandatory law requires it.

Upon a lawful closure request, SENRIKO will explain material data categories, available export/return options, records subject to mandatory retention and the consequences of deletion. Where applicable law requires the records to remain unchanged until the Customer chooses, SENRIKO will restrict them accordingly. Active data is then deleted or de-identified through the stated process; disaster-recovery copies age out within up to 14 days and are not used for ordinary operations.

If, after a withdrawal governed by the Digital Code of the Kyrgyz Republic, SENRIKO receives no decision about the user’s digital records, SENRIKO will delete those records after the end of the calendar year following the year of withdrawal, except records that law requires SENRIKO to retain. SENRIKO will identify the retained categories to the user.

We may retain the minimum evidence required for payment, tax, security, dispute, contract and regulatory purposes, with access restricted to those purposes.

14. Customer Data, privacy and the DPA

As between the parties, the Customer retains its rights in Sites, configuration, submitted information and lawfully obtained Customer Data. The Customer grants SENRIKO a limited, non-exclusive right to process that material only to provide, secure, support and improve the Service in the ways described in the Privacy Policy, comply with documented instructions and meet legal duties.

For SENRIKO account, billing, public-Site, security and legal-compliance data, SENRIKO generally acts as an independent controller. Where SENRIKO processes personal data in monitored content, screenshots, form-check evidence, recipient lists or customer-connected metrics on the Customer’s behalf, the Customer is controller and SENRIKO is processor. The DPA is incorporated into these Terms from the start of that processing.

The Customer must establish a lawful basis, give required notices, respond to data subjects, minimise data and avoid instructing prohibited processing. SENRIKO may refuse an instruction that it reasonably believes violates law or these Terms and will explain the concern unless prohibited.

15. Confidentiality

Each party must protect non-public information received from the other with at least reasonable care and use it only for the agreement. Confidential information does not include information that is public without breach, already lawfully known, independently developed or lawfully received without confidentiality duty.

A party may disclose information where legally compelled after giving notice when lawful and limiting the disclosure to what is required. SENRIKO personnel and subprocessors with access to Customer Data are subject to confidentiality obligations.

Where legally permitted, SENRIKO will notify the Customer before disclosing Customer Personal Data in response to a government or third-party demand, challenge an overbroad demand where reasonable, and disclose only the minimum required.

16. Intellectual property, reports and feedback

SENRIKO and its software, interface, methods, documentation, design, brand and non-customer aggregate analytics belong to the Operator or licensors. During an active Account you receive a limited, revocable, non-exclusive and non-transferable right to use the Service for authorised internal business purposes.

For the free Extension, no Account is required. While you comply with these Terms, you receive a non-exclusive, non-transferable licence to use the official distributed software for lawful diagnostics of your own or authorised client websites. You may use and share your reports subject to confidentiality and third-party rights; no ownership of your reports transfers to SENRIKO. You may not redistribute a modified copy as an official SENRIKO product, sublicense or sell the Extension, remove proprietary notices, circumvent technical safeguards or use SENRIKO’s brand without permission. Restrictions do not override rights under mandatory law or an applicable third-party open-source licence.

You may use and share reports for work on an authorised Site, subject to third-party rights and confidentiality. Unless a Plan or Order Form expressly permits it, you must not resell, sublicense, white-label or repackage access, alerts, status pages, reports or API output as a standalone or competing monitoring service; publish comparative benchmarks derived from non-public access; use the Service to train or build a competing product; or conduct vulnerability, penetration or load testing against SENRIKO. Agencies may use the Service for authorised client work but remain responsible for their clients, instructions and recipients.

You may provide feedback. SENRIKO may use it without payment to improve the Service, but receives no ownership of confidential Customer Data through feedback.

17. Public links and sharing

A Customer may create an unguessable public incident link for the available period. Anyone with the link may access the selected information until expiry or revocation. The Customer chooses recipients, duration, evidence and screenshots and must avoid personal, secret or contractually restricted material.

SENRIKO may mask common URL parameters, emails and phone numbers, but cannot guarantee that a Customer-controlled screenshot or page contains no identifying data. The Customer must revoke the link when no longer needed. SENRIKO is not responsible for a recipient’s independent copying or disclosure except to the extent caused by SENRIKO’s breach.

18. Third-party services and integrations

The Service depends on hosting, email, payment, analytics, bot-protection, DNS/RDAP and other providers. Their systems may be unavailable or change. SENRIKO remains responsible for selecting and managing processors to the extent required by law, but does not control a Customer-selected Site, CRM, analytics property, mailbox or integration.

Google Analytics access is granted by the Customer and may be revoked in Google. SENRIKO requests aggregated metrics as described in the Privacy Policy. Accuracy depends on the Customer’s configuration and Google. A third-party integration does not mean that it is lawful or suitable in every country.

A third-party integration remains governed by that provider’s terms and availability. The Customer represents that it may lawfully connect the account, instruct the transfer and allow SENRIKO to act on the integration. SENRIKO is not responsible for a provider’s independent processing, changes, suspension or errors, but remains responsible for duties that mandatory law places on SENRIKO.

19. Results, limitations and no professional advice

A Check reflects a particular time, location, configuration and set of observable signals. An absent signal does not prove that server-side processing is absent; a successful HTTP response does not prove a transaction succeeded; a submitted form does not prove a lead reached every downstream system; and one browser journey does not represent every visitor or country.

Findings, incidents, Health Scores, audit results and Consent Matrix are technical information, not legal, tax, accounting, advertising, accessibility or cybersecurity advice. They do not certify compliance, absence of vulnerabilities, uninterrupted revenue or complete detection. You must verify material outputs before acting.

20. Availability, maintenance and service remedies

Unless an Order Form contains an SLA, the Service has no guaranteed uptime or response time. We use reasonable care to maintain it, but maintenance, incidents, internet failures, provider limitations, browser changes, Customer configuration and blocking by a target Site may cause interruption.

Planned maintenance will be announced in advance where reasonably practicable. Emergency maintenance, security response and urgent legal changes may occur without advance notice. Beta, Free and third-party-dependent functions may have additional interruption.

To the extent Article 120(2) of the Digital Code of the Kyrgyz Republic permits the user agreement to set a different ordinary-availability rule, the parties agree that the default double-price-per-complete-hour formula does not apply to a business Customer without an SLA. Instead, if the production dashboard or another paid core function identified in the Plan is continuously unavailable to the affected Account solely because of a SENRIKO-controlled failure for more than 60 consecutive minutes, the Customer may request a pro-rata service credit for the qualifying unavailable time within 30 days. Total ordinary-availability credits for a billing period are capped at the fees paid for the affected Service for that period. Planned or emergency maintenance, Beta/Free functions, partial degradation, Customer or target-Site acts, internet-wide failures, and third-party systems outside SENRIKO’s reasonable control are excluded.

The preceding credit is the exclusive contractual remedy only for ordinary qualifying unavailability to the extent legally permitted. It does not limit mandatory remedies for delay or inadequate quality, billing-data failures, loss of user records, unavailable legally required information, consumer rights, fraud, wilful misconduct, gross negligence or any liability that cannot be limited. A more specific Enterprise SLA or Order Form controls if it gives at least the mandatory protection.

21. Warranties and disclaimers

SENRIKO warrants that it will provide paid core functions with reasonable care and substantially as described, subject to the stated limitations. If a material defect is reproducible, notify us and reasonably cooperate with diagnosis; we will use reasonable efforts to correct, repeat or provide an applicable remedy.

To the fullest extent permitted by law, all other implied warranties - including merchantability, fitness for a particular purpose, non-infringement, error-free operation and complete issue detection - are excluded. The Service is not designed for emergency, life-safety, medical, critical-infrastructure or other use where a missed alert could directly cause death or serious physical harm.

22. Liability and indemnity

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, exemplary or punitive loss, or for lost profit, revenue, opportunity, goodwill or anticipated savings, except where such exclusion is prohibited.

For business Customers, and to the fullest extent permitted by law, SENRIKO’s aggregate liability arising out of or relating to the Service under contract, tort, statute or otherwise in any rolling 12-month period is limited to the greater of (a) the fees paid for the affected Service during that period and (b) the equivalent of USD 100. Credits, refunds and price reductions paid for the same event count toward the cap where law permits. The cap does not apply to fraud or fraudulent misrepresentation, wilful misconduct, gross negligence, death or personal injury, deliberate breach of confidentiality, mandatory data-subject rights, mandatory remedies under Article 120(3)–(5) of the Digital Code, or liability that law does not permit the parties to limit.

For claims relating solely to the free SENRIKO Conversion Inspector, the affected Service for the business-customer cap is that free Extension, for which the paid fee is zero. The existing minimum cap of the equivalent of USD 100 and every exception stated in this Section therefore apply; unrelated paid-cloud fees do not increase that cap. Related claims are aggregated as provided here, not assigned a separate cap for each test. This provision does not extend a business-only cap or indemnity to consumers or limit a mandatory data-subject, quality, safety or other non-waivable remedy. The exclusions and indemnity in this Section apply to Extension use only on the same conditions, including the carve-out for SENRIKO’s own fault.

A business Customer will defend, indemnify and hold harmless SENRIKO, the Operator and their personnel against documented third-party claims, reasonable external legal costs and binding awards arising from Customer Data, instructions, recipients or destinations; lack of authority over a Site or integration; unlawful monitoring, crawling, synthetic submissions, communications or personal-data processing; infringement of privacy, intellectual-property, consumer, anti-spam or other rights; deliberate removal of test markers; or material breach of Sections 6–8 or 23. This obligation does not apply to the extent the claim was caused by SENRIKO’s breach, negligence or unlawful act. SENRIKO will give prompt notice where practicable, provide reasonable cooperation at the Customer’s cost, and allow the Customer to control the defence with competent counsel. The Customer may not settle in a way that admits fault by, imposes a non-monetary obligation on, or fails to fully release SENRIKO without SENRIKO’s written consent. SENRIKO may participate with its own counsel at its own cost.

A consumer gives no indemnity beyond what mandatory law permits. The Customer’s payment obligations, misuse, infringement and indemnity obligations are not limited by SENRIKO’s liability cap, except where mandatory law requires otherwise. Mandatory consumer and digital-service remedies remain unaffected.

23. Prohibited and restricted use

You may not use the Service for unlawful surveillance; unauthorised vulnerability scanning; denial of service or load generation; circumvention; access to private networks; credential testing; spam, phishing or malware; infringement; unlawful personal-data processing; or actions intended to deceive recipients into treating synthetic activity as a real person or transaction.

Do not enter passwords, complete payment details, identity documents, children’s data, special-category data, secrets or information unnecessary for monitoring into URLs, forms, labels, notes or screenshots.

You must comply with applicable export controls, sanctions and anti-corruption law. SENRIKO may refuse a transaction or access where a provider or binding law requires it.

24. Complaints, governing law and disputes

Submit a complaint under the Complaints Procedure through https://senriko.com/contact or help@senriko.com. SENRIKO will take the measures necessary to remedy a violation identified in the complaint within five business days. If objective remediation requires longer, SENRIKO will explain and justify the required period within those five business days and report the measures through the same channel unless another channel is requested.

After the initial response, the parties will attempt good-faith resolution for 30 calendar days. This does not delay a request for urgent court relief, a chargeback deadline, a data-subject right or another non-waivable remedy.

Unless mandatory law or a valid Order Form requires otherwise, the agreement is governed by the law of the Kyrgyz Republic. Where the Digital Code’s complaint procedure applies, a decision is challenged first through the mandatory pre-trial sector-regulator procedure and then in court. For a business Customer, the courts at the Operator’s registered location in Bishkek have exclusive jurisdiction after any mandatory pre-trial procedure, unless a valid Order Form states otherwise. A consumer may use any additional mandatory regulator, alternative-dispute or court forum available in the consumer’s country.

25. Changes to the Service and Terms

We may change the Service for security, legal, technical or product reasons. We will give reasonable advance notice before discontinuing a material paid core function where practicable and offer an appropriate transition or remedy where required.

For a material Terms change, registered users will receive notice by email and/or in the Account at least one month before the effective date, unless mandatory law permits a shorter urgent change. The notice will identify the new version, effective date and material change. The prior and new versions will remain available for saving and comparison.

If you reject a material change, you may terminate before it takes effect. We will calculate any refund required by mandatory law after deducting the value of Service already supplied. Continued use after the effective date constitutes acceptance only where legally valid and after proper notice; a fresh affirmative acceptance will be requested where required.

For Extension users without an Account, required notices will be made available through the Extension’s interface and the published version history, using a method reasonably designed to bring the change to users’ attention before it applies. A store listing or silent software update alone does not replace an advance notice or fresh acceptance required by law. New data access or purposes will be disclosed before the changed release is distributed and require new permission or consent where applicable. Users may stop using and remove the Extension; mandatory remedies remain available.

26. Miscellaneous

An Order Form controls specific commercial terms. The DPA controls Customer Personal Data. These Terms control general Service use. Paddle’s buyer terms control the buyer–Paddle transaction. The signed documents and incorporated policies are the entire agreement on their subject; a purchase order, portal term or Customer form does not amend them unless expressly accepted in writing by SENRIKO. A more protective mandatory rule prevails over a conflicting clause.

Neither party is liable for delay caused by events beyond reasonable control, provided it takes reasonable mitigation steps. You may not assign the agreement without consent, except in a bona fide transfer of substantially all relevant business where the assignee accepts the agreement. SENRIKO may transfer the agreement in a reorganisation or sale with notice and continued protection of Customer Data.

A failure to enforce a clause is not a waiver. If a clause is unenforceable, it is limited or severed while the remainder continues. The parties are independent contractors; nothing creates employment, agency, partnership, fiduciary duty or a joint venture. Except for protected persons under an express indemnity, there are no third-party beneficiaries. Headings aid reading only.

Notices from SENRIKO may be delivered to the Account email, through the Account or by another recorded electronic channel. Customer legal notices must be sent to help@senriko.com or the published complaint/contact route. Electronic notices satisfy a writing requirement to the extent permitted by law; a mandatory delivery rule prevails.

27. Contact and languages

Contact details appear in the Legal Notice. This document is available in English and Russian. For interpretation under the law of the Kyrgyz Republic, the Russian version prevails to the extent permitted by mandatory law.